Customer Service Representative
Location: Standard Heating, Cooling, & Plumbing
Description:
Standard Heating, Cooling, & Plumbing is seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through phone, email, and chat.
We offer amazing benefits including medical, dental, vision, life insurance, a 401(k) with company matching, 6 paid holidays, paid vacation, and great training. Join our team of dedicated professionals today!
Requirements:
The ideal candidate is a strong communicator with excellent problem-solving skills, a positive attitude, and a commitment to delivering a great customer experience. Prior experience in customer service is preferred, but we are willing to train motivated individuals eager to grow with us.
Some responsibilities include:
· Addressing customer inquiries
· Resolving issues efficiently
· Scheduling appointments
· Maintaining accurate records of interactions.
Service Resource Advisor (SRA)
Location: Standard Heating, Cooling, & Plumbing
Description:
Are you outgoing, social and naturally assertive? Is your greatest gift not living in the details or analytics, but rather reading people or “reading the room?” Are you adept at building relationships, and you have fun putting deals together? Is your communication style optimistic and persuasive, and those that know you well say that you tend to think out loud? Does your naturally charismatic style make it difficult to say “no” to you?
Standard Heating, Cooling, & Plumbing is searching for a Sales professional who is responsible for presenting replacement options over the phone while working with the technician to create a 5-star experience. Prior to the technician arriving at the home the SRA reviews job history and communicates with technician prior to entering the home. Reviews prior days proposals for HVAC, Plumbing, and Electrical and follows up with customers to answer questions and present further options.
Requirements:
Key Responsibilities:
· Serves as an advisor to technicians and customers in asking questions and offering options to meet the customers’ budgets and needs
· Focuses on creating proposals, coordinating follow-ups, and custom solutions for replacements and projects.
· Meet a minimum standard of:
o 65% conversion tech generated leads (TGL),
o 35% conversation of marketed leads,
o customer follow-ups revenue of $2,000 per day for service
o customer follow-up revenue for replacement proposals of $20,000 per week
· Attend and participate in weekly training
· Accurately complete post sale paperwork to ensure 5-star experience for customers and co-workers
· Stay updated knowledge of current equipment and procedures related to the residential sales.
Qualifications:
· Experience in HVAC is preferred, but not necessary
· Must pass pre-employment drug screen, criminal background and MVR check and meet insurance requirements.
· Ability to perform multiple tasks in fast-paced environment, while maintaining attention to detail and follow through.
· Strong organizational skills are a priority.
· Exceptional interpersonal and communication skills both written and verbal, with ability to function in a team environment.
· Must be able to use a computer, tablet, and smart phone.
Working Conditions: Job generally works indoors and is somewhat physically demanding, requiring standing for extended periods of time, lifting heavy objects on an occasional basis, and working with challenging clients. Ability to lift heavy weights occasionally, good visual acuity and sufficient auditory function to operate computer-aided call management software and communications equipment, ability to work extended hours, nights or weekends.
HVAC Service Technician
Location: Standard Heating, Cooling, & Plumbing
Description:
Standard Heating, Cooling, and Plumbing is looking to add team members like you! The HVAC Service Technician performs maintenance, repairs and/or installation for HVAC/R equipment, duct systems, fittings, grilles/registers/diffusers, controls, and related equipment. Performs other duties/tasks as required.
We offer amazing benefits including medical, dental, vision, life insurance, a 401(k) with company matching, 6 paid holidays, paid vacation, and great training. Join our team of dedicated professionals today!
Requirements:
Here's what we're looking for in our ideal candidate:
- 2+ years of experience as an HVAC Installation Technician
- Compliance with MVR (Motor Vehicle Record) based on insurance carrier requirements
- Physical ability to set heavy equipment into place and work in various environments
- Proficiency in residential and light commercial HVAC system installations
HVAC Install Technician
Location: Standard Heating, Cooling, & Plumbing
Description:
Standard Heating, Cooling, and Plumbing is looking to add team members like you! The HVAC Install Technician performs maintenance, repairs and/or installation for HVAC/R equipment, duct systems, fittings, grilles/registers/diffusers, controls, and related equipment. Performs other duties/tasks as required.
We offer amazing benefits including medical, dental, vision, life insurance, a 401(k) with company matching, 6 paid holidays, paid vacation, and great training. Join our team of dedicated professionals today!
Requirements:
Here's what we're looking for in our ideal candidate:
· 2+ years of experience as an HVAC Installation Technician
· Compliance with MVR (Motor Vehicle Record) based on insurance carrier requirements
· Physical ability to set heavy equipment into place and work in various environments
· Proficiency in residential and light commercial HVAC system installations
Pursue a Rewarding Home Services Career in Birmingham With Our Team!
We take great pride in being a great place to work! We’re a family-owned and operated business, and we make our business a great, family-friendly place to work by offering up to three weeks of paid vacation so you can spend more time with your loved ones. Our other great benefits include a bonus plan, three-day weekend rotation, paid holidays, continual training, and paid education opportunities! We also offer a 401(k) plan, medical insurance, a medical flex plan, short term disability, and life insurance. Finally, our technicians will be furnished with a company vehicle.
