Customer Service Representative
Location: Standard Heating, Cooling, & Plumbing
Description:
Customer Service Representative, Standard Heating, Cooling & Plumbing | Birmingham, ALPaid Training • Year-Round Work • Room to Grow
Be the voice Birmingham trusts when the AC quits.
When a Birmingham family’s AC dies in the middle of July, you’re the first person they call, and you’re the reason they hang up relieved. At Standard, our CSRs run the heartbeat of the operation: booking calls, keeping techs on schedule, and making sure every customer knows exactly what’s happening and when. While other shops slow down, we’re growing, and we want someone sharp, warm, and organized to grow with us.
No trades background? No problem. If you’re great on the phone and love helping people, we’ll teach you the rest.
What’s In It for You:
- Paid training from day one
- A steady, year-round role. No seasonal layoffs.
- Medical, dental, and vision · 401(k) with company match · disability · HSA/FSA · pet insurance
- PTO, 6 paid holidays, and 2 floating holidays
- A real path into dispatch, scheduling, or office leadership
What Your Day Looks Like:
- Answer inbound calls and book service and maintenance appointments
- Schedule and confirm appointments, and give customers live updates on tech arrival times
- Keep customer records accurate in our scheduling software
- Follow up on estimates, open quotes, and maintenance agreement renewals
- Turn worried callers into happy customers, and know when to escalate
- Team up with dispatch and our field techs to keep the day running smoothly
Requirements:
You’re Our CSR If You Have:
- 1+ year of customer experience, especially phone-based or call center
- A friendly, upbeat attitude that stays calm on a 100-degree day with a full call board
- Strong organization and attention to detail, and you’re comfortable juggling multiple tasks
- Strong verbal and written communication skills
- Comfort with a computer, phone system, and scheduling software
- Reliable attendance and punctuality
- High school diploma or equivalent
- Ability to pass a background check and drug screen
- Bonus: home services, HVAC, or plumbing experience, or ServiceTitan
Who We Are:Standard Heating, Cooling & Plumbing has served Birmingham homeowners with honest, quality HVAC and
plumbing service. As part of the Blue Cardinal Home Services Group family, we offer local-shop culture with the stability of a larger company behind us.
You won’t be a number here. You’ll be the person our customers remember and the person our techs count on.
Ready to join us? Hit Apply. Our recruiting team will reach out fast.
Pursue a Rewarding Home Services Career in Birmingham With Our Team!
We take great pride in being a great place to work! We’re a family-owned and operated business, and we make our business a great, family-friendly place to work by offering up to three weeks of paid vacation so you can spend more time with your loved ones. Our other great benefits include a bonus plan, three-day weekend rotation, paid holidays, continual training, and paid education opportunities! We also offer a 401(k) plan, medical insurance, a medical flex plan, short term disability, and life insurance. Finally, our technicians will be furnished with a company vehicle.